Return Policy

At Coolabah Shades, every product is built tough and tested to handle the harshest conditions. Because of this, we keep our return policy simple and clear.

• No Change of Mind Returns: We do not accept returns for change of mind, incorrect purchases, or general dissatisfaction. Please choose carefully before placing your order.
• Australian Consumer Law (ACL): Under Australian Consumer Law, you are entitled to a remedy if a product is faulty, defective, unsafe, or not as described. In such cases, you may be eligible for a repair, replacement, or store credit.
• Timeframe for Returns: If your product is faulty or damaged, you must contact us within 7 days of receiving your order.
• Condition of Returned Goods: Items must be returned in their original condition, unused, and with all original packaging.
• Proof of Purchase: A valid receipt or order number is required for all return claims.
• Exclusions: Damage caused by misuse, incorrect installation, neglect, or normal wear and tear is not covered under this policy.