Refund Policy

At Coolabah Shades, we stand by the quality and durability of our products. Please read our refund policy carefully before making a purchase.

• No Refunds for Change of Mind: We do not offer refunds for change of mind, incorrect purchases, or general dissatisfaction. Please review product details carefully before placing your order.
• Australian Consumer Law (ACL): Under Australian Consumer Law, you are entitled to a remedy if a product is faulty, defective, unsafe, or not as described. In such cases, we will work with you to arrange a repair, replacement, or store credit, depending on the situation.
• Reporting an Issue: If you believe your item is faulty or damaged, please contact us within 7 days of receiving your order with proof of purchase (e.g. order number or receipt).
• Condition of Return: Items must be returned in their original condition, unused, and with original packaging before any claim can be assessed.
• Exclusions: Damage caused by misuse, incorrect installation, or neglect is not covered under this policy.