Exchange Policy

At Coolabah Shades, we want you to feel confident in your purchase. While we do not offer refunds for change of mind, we do allow exchanges in specific cases:

• Faulty or Damaged Items: If your product arrives faulty or damaged, please contact us within 7 days of receiving your order. Once assessed, we will arrange an exchange, repair, or replacement at no extra cost.
• Incorrect Item Sent: If we accidentally send you the wrong product, we will gladly exchange it for the correct one at our expense.
• Conditions for Exchange:Items must be returned in their original condition, unused, and with original packaging.Proof of purchase (order number or receipt) is required.Exchanges must be requested within 7 days of receiving your order.
  
  Please Note:We do not offer exchanges for change of mind, incorrect sizing/selection, or general dissatisfaction.
  
  Customers are responsible for return shipping costs unless the item is faulty or the wrong product was sent.